Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
As always great people to work with. The reason we keep coming back.
By Joe M.
Response from Custom Truck One Source· Nov 30, 2021
Joe Mackey, thank you so much for the kind words! We appreciate your loyalty! If you ever need anything, let us know! -JC
4th bucket truck from you folks. Iove the facilities and how the trucks are built and designed. John Dean has been great. I am like a kid in a candy store. I wish I could buy 3 trucks. Thanks again, Paul Smith American Arbor Care, Inc. Denver, CO
By Paul S.
Response from Custom Truck One Source· Jan 28, 2022
We can't get enough trucks either! Glad you have had positive experiences working with us. John is great to work with. We appreciate your feedback and of course your business. -JC
Wonderful company.
By NOLAN D.
Response from Custom Truck One Source· Nov 30, 2021
Nolan, thank you so much for the kind words! -JC
Truck arrive with no fuel also haven’t gotten any apology no one called to follow up
By Ricardo G.
Response from Custom Truck One Source· Jan 28, 2022
Ricardo, I'm sorry about your experience. We take feedback very seriously so I do appreciate you taking the time to do so. -JC
Excelent service, which is the norm when dealing with Chris Daughtery and his team
By Don B.
Response from Custom Truck One Source· Jan 28, 2022
we appreciate the feedback! Thank you for taking the time to review us. Let us know if you ever need anything. -JC
Process was delayed many times particularly at contract preparation. Took a long time to make changes and confirm build spec. Paper work was full of errors and proved nearly impossible to remedy. No follow up. On anything. When deposit check was sent nobody let me know they got it! I had to check with my bank to confirm it was cashed! All in all I had to really chase people on this one.
By Perotti T.
Response from Custom Truck One Source· Jan 28, 2022
Jeff, I want to thank you for taking the time to give us your feedback. We take these very seriously and try to always do better. I apologize for your experience and hope we can make it right. -JC
We have purchased several trucks from Custom Truck One Source and their sales and service teams have always been very helpful and responsive. We would highly recommend them for your next truck purchase.
By Stephen C.
Response from Custom Truck One Source· Nov 30, 2021
Stephen, thank you so much for the recommendation! We appreciate the kind words and 5 stars! -JC
We have now purchased 3 vehicles from Custom Truck. They are great at communicating and the trucks, so far, have been as advertised.
By Doug S.
Response from Custom Truck One Source· Jan 28, 2022
Doug, thanks for the 5 stars! We appreciate you taking the time to give us your feedback and, of course, your business. Don’t hesitate to reach out to us if you ever need anything. -JC
