Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Trucks were way over priced but you had some that would work
By Corby B.
Response from Custom Truck One Source· Dec 9, 2021
Corby, thank you for the feedback! We appreciate your honesty and are grateful for the 5 stars. If you ever need anything, let us know! -JC
Ronnie Rose and the whole team at Custom Truck One Source in Cabot, AR are great people to work with. Very friendly and helpful!
By B.J. S.
Response from Custom Truck One Source· Jan 28, 2022
B.J., thanks for the 5 stars! We appreciate you taking the time to give us your feedback and, of course, your business. Don’t hesitate to reach out to us if you ever need anything. -JC
I found a piece of equipment in new Hampshire and contacted a gentleman from Missouri that I had dealt with previously and he was spot on with getting the details that I needed in a very quick manner. Great job
By ANTHONY E.
Response from Custom Truck One Source· Dec 6, 2021
Anthony, thank you so much for taking the time to review us! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Great customer service
By Darin H.
Response from Custom Truck One Source· Dec 6, 2021
Darin, thank you so much for the kind words! If you ever need anything, let us know! -JC
Needed a new Mack Roll-Off truck, couldn't have picked a better company to deal with. Very knowledgeable, quick and easy to deal with.
By Curt A.
Response from Custom Truck One Source· Nov 30, 2021
Curt, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
You got me the information that I needed for my order in a quick and responsive manner. The ordering process was very easy and convenient.
By JAMES M.
Response from Custom Truck One Source· Jan 28, 2022
James, we appreciate the feedback! Thank you for taking the time to review us. Let us know if you ever need anything. -JC
I’m in the middle of buying my first crane. I never heard of CTO until I started looking around for used cranes. They had a really nice collection of very well maintained boom trucks in Kansas City. I was contacted by one of there representatives that was from VA ware I live. He’s been very helpful with everything. I’ve been looking around for 3 months come up empty with all other companies. I’m picking up my boom truck in 2 weeks from custom truck one and plan on dealing with them for all my equipment needs in the future. Definitely a one of a kind company and highly recommend them for all your equipment needs. They have great financing and only one that had extended warranty on used equipment. Thanks a lot Custom Truck One
By Kenny J.
Response from Custom Truck One Source· Nov 30, 2021
Kenny Jones, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Tyler was very nice to work with.
By Tod L.
Response from Custom Truck One Source· Jan 28, 2022
Thanks for the 5 stars, Tod! -JC
