Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Tommy Sim's has been very informative and helpful!
By DONNA L.
Response from Custom Truck One Source· Aug 4, 2023
DONNA, we appreciate the awesome recommendation! It truly means a lot. If you ever need anything, let us know!
Chris Ross did a great job.
By DAVID D.
Response from Custom Truck One Source· Aug 31, 2023
David, we appreciate the awesome recommendation! If you ever need anything, let us know!
Website is idiot friendly. Salesman was very helpful just like the time before!!!
By LANCE H.
Response from Custom Truck One Source· Aug 4, 2023
LANCE, we appreciate the review. Thank you for being a loyal customer!
The most absolute worst experience I’ve ever had purchasing trucks in regards to titles. I’ve purchased 100s of pieces of equipment and have never had so many issues getting my titles in a timely matter. Worst part is the lack of communication and very difficult to get a call from the corporate office back after issues have been “escalated.” I’ve bought a dozen trucks from this organization in the past 12 months and doubt I doubt I will purchase more will all this issues I’ve had so far. PDIs are also a joke. Not sure who is in charge of that but they are not doing a good job with that either.
By Jole M.
Response from Custom Truck One Source· Aug 4, 2023
Jole, I'd like to learn more about your experience. Please email [email protected] with more details so we can look into the situation and address it. -JC
Jay Bornstein has been very helpful in our search for new trucks. We have taken delivery of the new trucks, everything went smoothly.
By Bryan H.
Response from Custom Truck One Source· Aug 31, 2023
Bryan, thank you for the recommendation! It means the world to us.
Honest and fair
By JORDAN B.
Response from Custom Truck One Source· Aug 4, 2023
JORDAN, thanks for the 5 stars! Your recommendation means a lot to us. -BW
Terry and David was great, they was very clear on the options I had to choose from.
By CORY R.
Response from Custom Truck One Source· Aug 31, 2023
Cory, thanks for the feedback! Let us know how we can improve to turn that 4 star review into 5 stars!
Christopher Ross was very helpful and pleasant.
By ZACH J.
Response from Custom Truck One Source· Aug 4, 2023
ZACH, we appreciate the review! If you ever need anything, let us know.
