Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
knowledge and experience of the equipment. Understanding my needs
By David L.
Response from Custom Truck One Source· Mar 27, 2024
David, thank you for taking the time to review us! We appreciate your support. Let us know if we can help you with anything else!
Officially 8 weeks since our truck was delivered. It has been a complete nightmare for us. The truck hasn't performed even a 1-hour job. It has spent the entire 8 weeks since delivery under the microscope and troubleshooting at either Custom Truck Canton or the Ford dealer. 8 weeks and they've offered me nothing to help me perform my work, no replacement of the truck... THEY'VE DONE NOTHING. EXCEPT CONTINUE TO TROUBLESHOOT AND TROUBLESHOOT..... FOR 8 WEEKS!!!!! We spent $200,000.. that money is in your bank account. Meanwhile we have a $200,000 truck that essentially useless. Nobody has ever reached out to me besides the salesman. I'm constantly the one following up with them. Who the hell is the manager? Do they not have the spine to get involved and make a decision to get me taken care of. Are you just waiting for me to file a lawsuit? WHERE IS MY SOLUTION? WHEN IS THIS GOING TO END?
By RODERICK A.
Response from Custom Truck One Source· Mar 27, 2024
Roderick, thanks for taking the time to review us. I am so sorry you had a negative experience at our Kansas City location. We'd like to learn more about your experience so we can look into the situation. Please email [email protected] and provide more details so we can address the issue.
Quick response time, very knowledgeable and informative. Help me determine what equipment would meet the city needs best.
By WILLIE L.
Response from Custom Truck One Source· Mar 21, 2024
Willie, thank you for the review! We appreciate your support, and look forward to serving you again!
Was great dealing with Chris and his team, online showed the equipment available. We have done the entire process over the phone and email. Simple and fast. Thank you
By Buddy M.
Response from Custom Truck One Source· Mar 19, 2024
Thank you for the 5-star review, Buddy! We're glad it was a seamless experience for you- that's what we strive for!
It was easy to find what I was looking for
By Britt
Response from Custom Truck One Source· Mar 19, 2024
Thanks for taking the time to review us, Britt! We appreciate your feedback and support.
John Dean did an excellent job representing your company. I will gladly recommend him to others.
By DAVID M.
Response from Custom Truck One Source· Mar 19, 2024
David, thank you for the great feedback! We're thrilled that you had such a good experience with John. Please do let us know if we can assist you with anything else!
Working with Chris made the experience very easy & not stressful at all. He is great at what he does. And very knowledgeable
By RENEE B.
Response from Custom Truck One Source· Mar 14, 2024
Renee, thank you for taking the time to review us! We look forward to serving you long into the future. If you ever need anything, let us know!
Chris did a great job of getting options on what was available to me and help though the process.
By RICK S.
Response from Custom Truck One Source· Mar 14, 2024
Rick, I'm so glad to hear you had a great experience with Custom Truck. That's what we strive for! We look forward to serving you in the future.
