Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
Custom PensSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Emily was incredible helping me and my team get the perfect custom coin. She was very timely with each redesign and I was able to make a lot of different revisions as we fine tuned our design. She was super patient and friendly, and worked with me to find the perfect fit for my team. Great customer service!
By Chase
Judy provided excellent customer service. Quick responses to questions and changes in product orders. She made sure I was getting exactly what was requested. The product proofs were also quick and amazing quality, which helped in deciding what to make a final order on. I truly appreciate GSJJ and Judy’s work.
By Sean U.
The shop was quick and courteous during the proofing process. Emily answered my questions quickly and was very helpful. Very understanding when I needed to change my order.
By James B.
Lilian was ESPECIALLY helpful in steering my project in the right direction, from the beginning, ensuring optimal results 😊
By Nick P.
Great service from Kalyn. She happily worked through our revisions to make sure we got exactly what we wanted and still managed to stick to our original deadline.
By Alex L.
From start to finish customer service was excellent by Nancy, who took me through the process of choosing and ordering my pin badges. They are absolutely amazing. 👌🏽👌🏽😍
By Michelle C.
This was my first time ordering custom hard enamel pins and I’m so glad I went with GS-JJ. The process was easy and intuitive. The pricing was almost the same as ordering directly from a manufacturer but their customer support, communication, quality, and turnaround time was all amazing as if I had gone with a middleman company. My sales coordinator, Nancy, was especially amazing and so helpful. She worked with me to guide me through the process of creating my order and kept me updated every step of the way. I’m looking forward to ordering pins from GS-JJ again.
By Amna S.
Nancy gave me service that was fast and high quality. She finished a modification to an order the same night, and made this experience highly recommendable because it seems very hard to make enamel pins that fast and be shipped that soon!
By Burgie
