Excellent customer service
Excellent customer service. From my initial enquiry to order completion,Nancy was really helpful. My order arrived promptly and well packaged. Highly recommend
By John Blake M.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Excellent customer service. From my initial enquiry to order completion,Nancy was really helpful. My order arrived promptly and well packaged. Highly recommend
By John Blake M.
FAY helped me tweak the final design within minutes, and was responsive to my email questions. She processed my order of pens seamlessly.
By Dinah
Fay was the representative taking care of my order. She made sure everything was correct and to my liking, from my proofs to the delivery date. Absolutely Amazing! Will definitely be ordering from them again!
By Chris S.
I normally don`t write length reviews or even write them at all but this place deserves it. The customer service, especially Nancy was excellent and the product was just as beautiful as advertised when received.
By John J.
I am very happy with the product and the service from Fay....Thank you...
By Gerald P.
The estimate and ordering process was quick and easy. The team was helpful and service was great! Morry was incredibly helpful and answered all my questions and helped me determine which options were right for me. The end product was awesome!!
By Audra
I am very grateful and pleased with the service received, Fay's attention was really special, she was able to help me with everything I needed and she kindly and promptly answered all my questions. Thank you very much. God bless you.
By Katerine Z.
Kalyn did an excellent job supporting my order and giving me the appropriate options. Pins received were as requested and delivery was timely. Great experience.
By Marc B.