Natalie is amazing.
Natalie is amazing.
By Camaryn B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,322 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,322 approved reviews, newest moderated first
Natalie is amazing.
By Camaryn B.
I purchased a trial kit and now I have been charged $91 for products I didn’t subscribe to. The weirdest thing is when I try to login to the account I created it says that they can’t find the user with that email address. Trying to get a hold of customer support is a pain too. They also have a policy that you can’t return products which means they will continue to charge my credit card for products I don’t want and I can’t return! Be careful with this company its a scam! Is this even legal?
By Maryanna W.
Response from Curology· Aug 23, 2023
Hi there! I am so sorry to hear about the frustration that this situation has caused. Please text us at 415-200-2060 so we can resolve your login concerns and make things right!
Incredibly nice customer service! I never received my package due to UPS, and they immediately sent another and extended my next pay day. Have been using Curology for a while, and came back about two months ago after a year of not using it. It’s still the same great quality and great assistance!
By niurka
Easy and satisfactory resolution of problem
By Marie B.
They were extremely helpful in helping me cancel my shipment last minute, which I REALLY appreciated!!
By Isabella C.
It was working on my skin.
By Maria
We needed our mailing address changed for a shipment headed our way. Natalie at Curology was able to resolve that for us immediately. Great customer service
By Tak M.
I only purchased the trial kit 4 months ago and never received any notifications or alerts that I would be getting charged again. I was then charged $90 without my knowing for something I never ordered or subscribed to. It is also a very painful process to contact them or to cancel your subscription or account.
By Charlie N.
Response from Curology· Aug 7, 2023
We apologize for any inconvenience you've experienced. Please note that Curology operates as a subscription service with reoccurring charges, as agreed upon in our terms. However, we take your concerns seriously and are actively working on improving communication and support processes. Kindly reach out to us via SMS at 415-200-2060 or email at [email protected] so we can address your specific situation and assist you accordingly! We are here to help!