Great product
Great product. Everyone in my household uses this and has had great results
By Amanda P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,322 reviews
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Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,322 approved reviews, newest moderated first
Great product. Everyone in my household uses this and has had great results
By Amanda P.
The team member helped me solve the issue. They were kind and supportive.
By Corrine H.
First of all Curology topical cream helped improve my skin quite a bit over the years. My issue was with the new hair product and the customer service I experienced after they messed up. The product is supposed to take 3-6 months to take effect. I was religiously applying this nightly for the first month. Then my second shipment never arrived. I got busy with a trip, an ER visit, and a hurricane, so it took me a while to check on this issue. At this time I now had two shipments stuck in "pending". I was charged for both and neither ever shipped. After contacting customer service I was offered $15 credit on my next shipment. Keep in mind that each month is $89, so the first month was now a total waste. Since you have to be consistent to see results. The experience was so frustrating that I will be canceling all my subscriptions with them. They showed me how much they care about customers.
By Heidi
Response from Curology· Jul 24, 2024
Hi there! I'm so sorry to hear about this less-than-steller experience. I understand you stated you were charged for 2 shipments that were never shipped. I want to look into this immediately to make this right for you. Please reach out to us via email: [email protected] or via text: 415-200-2060.
I had an address change and it was right after they shipped out my curology. I got ahold of curology and they sent me a new shipment to my new address, free of charge. They were so kind, helpful, and accommodating! Love this company!
By Destani
My Experience was Undoubtedly Great! My issue was resolved promptly and efficiently
By SANDI-KAY
I was having trouble logging in in order to change my shipping address, so I contacted the success team and Vrinda was able to help me change it and also made sure I would still get my order since it had been shipped out the day prior to my old address
By Angelina C.
I love the new texting feature. They respond back right away. Always so friendly and so helpful. They always go the extra mile to answer all of my questions and help me with any issues I have. I like that they will work with you also. They don’t push there products on you like other companies. I’ve been with them for a while now.
By Megan S.
Vrinda was an amazing customer service agent! Prompt, professional, and very helpful!! My shipping problem was solved in no time!
By Sarah