CSC ServiceWorksReviews of cscsw.com

Response from CSC ServiceWorks· May 20, 2024

Hello Brian, Thank you for publishing a review for CSC ServiceWorks. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. Also, if your refund is still "pending", please provide the email address associated with your application and the total amount for the pending refund and the refund you were unable to submit. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorks· Jun 6, 2024

Hello, Thank you for contacting CSC ServiceWorks and sharing your concerns. We are sorry for the negative customer experience. Using the machines without installing/logging into the app is possible. If a customer scans the QR code on their phone, it will launch them to our site and prompt them to use machine 123-CSC/Machine 1 at 123 CSC ServiceWorks St address and CSC ServiceWorks apartment complex. You will then see the price for starting the machine. Once you accept, you can hit the start button on the machine, and it will start. We hope this information helps. Regards, CSC ServiceWorks

Response from CSC ServiceWorks· May 13, 2024

Hello Shaun, Thank you for contacting CSC ServiceWorks and leaving a detailed review. We aim to satisfy every customer, and we apologize for the negative customer experience. Upon reviewing the account notes, it was confirmed a technician was on site 4.3.24. He confirmed the dryer vents were disconnected (the attachment was not connected to our machines) and that specific machines needed cleaning. In other rooms, there was a bird nest in the ducts, causing the dryers not to function. He notified the building manager, as this is a property issue, and a third party would need to be hired. We encourage you to reach out to the property to ensure this was completed. The service request will automatically close if a technician comes out and the issues have not been resolved. We hope this information helps. Regards, CSC ServiceWorks

Response from CSC ServiceWorks· May 13, 2024

Hello, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with your refund. Please email [email protected] and include a copy of your Trust Pilot review, your first and last name, and personal address. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]

Response from CSC ServiceWorks· Apr 29, 2024

Hello, Donny, Thank you for leaving CSC ServiceWorks a review, Donny. We genuinely understand your concerns and apologize for any inconvenience you may have experienced. We want to assure you that we are committed to ensuring our customers' satisfaction at all levels and regret that we fell short in your case. Regarding the vend price of the machines, the prices are discussed and agreed upon between a CSC account representative and the property management/owner. We encourage you to discuss these concerns with your property. We are sorry you have lost funds while utilizing our machines. Please review our refund policy below: Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time. The online form Refund Request – CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.  If you utilize the CSC Go or CSC Pay Mobile applications, you must request a refund via the mobile app (using the service request feature) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.  If funds are lost in one machine, you may use the online form within two business days. If two or more machines are used, please call us at 877-264-6622 to report them and request a refund.  Tenants are supposed to clean up after themselves. Extra/mass cleaning must be done by property maintenance/housekeeping. Property maintenance needs to call us for that request if these are unavailable. If they have a re-loadable laundry card system or mobile applications and want to hire a tenant to clean in exchange for laundry credits, the property management must contact their account rep to arrange. If there are currently inoperable machines on site, you can email [email protected] and include a copy of your review, the full property address where the machines are located, the machine ID numbers of the machines that are inoperable, and describe the error each machine is having (if possible). We hope to better serve you in the future. Regards, CSC ServiceWorks

Response from CSC ServiceWorks· Apr 26, 2024

Hello Felicia, Thank you for leaving a review for CSC ServiceWorks and sharing your recent customer experience with our machines. We are genuinely sorry for the negative laundry experience. Upon reviewing the account, it was determined that the service case is still open. A technician has been assigned, and his status states "work in progress." He has either been on site today and has not closed the case yet or should be out by the end of the business day. The technician will call the number added to the service request once the machine is unlocked. If you have yet to try these troubleshooting steps, we encourage you to do so. First, press inwards on the machine for 30 seconds. This should release the latch. If a maintenance person is on-site, try unplugging the machine for 30 minutes to allow for a hard reset. The machines on site are what was ordered and likely intended to be kept for an extended period of time. We encourage you to contact your property management to discuss machine replacement. In the meantime, CSC will continue to respond to all service requests on the account and service the machines to full capability. We hope this information helps. Regards, CSC ServiceWorks

Response from CSC ServiceWorks· Apr 22, 2024

Hello Nick, Thank you for publishing a review for CSC ServiceWorks. We take pride in ensuring our customers receive the Best-in-Class customer service. It sounds like CSC missed the mark with your personal experience. On behalf of the company, I would like to assist with improving your customer experience. Please email [email protected] and include the full property address where the machines are located, the machine ID numbers off the malfunctioning machines, and the errors each machine is experiencing. I will also review previous site history notes left by technicians. I look forward to hearing from you. Regards, A. Morrison Digital Customer Experience Specialist Email: [email protected]