CSC ServiceWorksReviews of cscsw.com

Why,Oh Why, do they charge a convenience fee if we do not use their app to pay. Not fair to the senior citizens who do not have a cell phone or have one that's out of date. Im not one also, that wants to put my banking info on the app. Why the LLC who owns this complex picked CSC is beyond me.

As a tenant I have no other choice but to suffer through this company. The washing machine breaks down every six months or so and they put in a new one last year and it’s already broken again. Finally they are inching into the 21st century by promising us new machines with card swipes instead of being coin operated. Let’s hope they actually function. But I gave them two stars because it looks like they are finally trying to actually provide the one thing they do as a company. Given that Seattle has few and far between laundromats it’s important to have a functioning washer and dryer.

Machines not starting but being charged for a load has happened to me before, and when I complained for a month and finally they refunded me for it. BUT, the entire system is a scam. You need to add money in the app "wallet" to be able to use it, and they have recently started enforcing a minimum 5$ transfer from credit card, and a penalty fee for any amount less than 10$. When I was about to move out of student housing, I still had money in my wallet and there was no way to take it back. If I wanted to do a major load of laundry just to use that balance, I'd still have to transfer another 5$ to cover the last 0.75 amount. There's no way to get your money back, why can't they just let people pay from their card every time?!

UPDATE - Washing still not fixed. The water inside now looks like a 6th grade science experiment gone wrong. Zero sense of urgency to fix broken machines. No major issues with the app but.... CSC ServiceWorks is slow to respond to service requests. We only have three washers and three dryers in my small apartment complex but one of the washers has been out of service 3 times recently and is currently filled with (stinky) water yet again. I sent a request a week ago. The nearby laundromat is looking like the much better option.