The gift came out great
The gift came out great! Very impressed with the quality of work and customer service.
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
423 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We supply and engrave a wide variety of gifts, awards, decorations, trophies and more. We can etch on acrylic, glass, crystal, wood, metal and leather.
Crystal Images (crystalimagesinc.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
423 approved reviews, newest moderated first
The gift came out great! Very impressed with the quality of work and customer service.
By customer
Excellent job with product. My team was very pleased with the token of appreciation-Team coffee mugs. Will use again for awards and other items. Thank you.
By customer
Crystal Images delivered a flawless crystal plaque in record time. The process from beginning to end was effortless and we couldn't be happier with the finished product.
By Jenny
They are courteous, helpful, and honest. All my questions were answered no matter how many times I asked the same thing. Working from a committee I did not always have all the questions I needed to ask, yet each time I called they were always pleasant. The product was exactly as described and arrived exactly when we were told it would be there. You cannot ask for much more than that.
By Trinity United Methodist C.
Only giving two stars because the one customer service agent was very rude on the phone. I had two or three phone calls to inquire about something and each time she acted like I was asking for the world on a silver platter.
By customer
Response from Crystal Images· Oct 22, 2018
We are very sorry that you had such a negative experience with us. Customer service is what separates us from our competitors, and we want to make this right. We will follow up with you regarding your experience so we can learn how to improve ourselves.
fast, precise, reasonable prices, great customer service.
By Patricia A.
AMAZING Not only did they do a great job with the work, but they did it so quickly!
By customer
The turnaround time was exceptional and even the last minute mishap with one of our plagues. The plagues looked amazing and everyone was very impressed with the quality of work that you provided.
By SCORE D.