Excellent customer service
Excellent customer service - the acrylic hat had a minor defect but other than that the team really did a great job rushing my item!
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
423 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We supply and engrave a wide variety of gifts, awards, decorations, trophies and more. We can etch on acrylic, glass, crystal, wood, metal and leather.
Crystal Images (crystalimagesinc.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 11 reviews with 4 stars · Clear filters
Excellent customer service - the acrylic hat had a minor defect but other than that the team really did a great job rushing my item!
By customer
Our company has used Crystal Images for several years now. I have found them very responsive once I submit names for trophies, etc. and the quality of the finished products is very good.
By Anita
Customer Service
By Zolean B.
They did a great job. The only thing I noticed is not all the glasses were the same size/quality. There were a few that were slightly smaller and dont have the same weight or heaviness to them. Other than that the engraving they did was good quality.
By Mundo
Really impressed with quality, customer service and expedient delivery of product!
By Lori H.
Great work and done timely- just found them a little pricey.
By Tranise G.
The production time was very fast. Everyone loved the product. The only thing that I have issue with, is not receiving an invoice so I could see what my charges were before submitting my payment. I ordered these via email with the company, not directly from the website.
By customer
Did a great job on laser engraving on my 20 yeti cups for my business. Very professional and took 3 days to complete.
By North Texas E.