I have been working with the same agent…
I have been working with the same agent for years. She is great. Very responsive to our needs.
By Denny R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 419 reviews with 5 stars · Clear filters
I have been working with the same agent for years. She is great. Very responsive to our needs.
By Denny R.
Booking was such a breeze and Rep was very helpful.
By Antonio C.
Haley was a big help! She answered all my question and made the whole process easy.
By customer
Had problems getting it booked at first but once I got a hold of your rep, everything went very well. Thanks so much for your help
By T D.
I was so blessed to get in touch with Shy at Cruises.com. We had one, longer cruise booked and had to switch to a shorter cruise. She spent time with Royal Caribbean to switch things over for us, ensuring we had a great financial deal. I am so grateful to her - so much so that I've added her to my contacts in my phone! I highly recommend using Shy!
By Kelly D.
I no longer book through the cruise line itself because cruises.com. has everything I want. I don’t understand why the cruise companies don’t have what cruises.com does. The prices are better on cruises.com. The options of so many different cruise lines are amazing! I really prefer their payment options too. I made a mistake right after booking a cruise with cruises.com and needed to call customer service. The representative, obviously had a smile on her face when she answered my phone call. She fixed my mistake and was just so pleasant about it. Cruises.com is the best! With Service like I received and all of the above mentioned there’s no reason why I would ever go back to booking with the cruise line directly.
By kimberly W.
Smooth sailing on securing reservation….looking forward to an enjoyable and safe adventure
By Phyllis Z.
Easy to book online. Very informative with chat. Called for more information and the woman was very helpful.
By Ellen A.