Review
It was easy to use and I was able to get my cruise booked in a few minutes.
By Karen S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 419 reviews with 5 stars · Clear filters
It was easy to use and I was able to get my cruise booked in a few minutes.
By Karen S.
Elaine with customer service was awesome, helpful and patient. Her help is truly appreciated.
By Karla A.
Katt was very helpful i like asking questions and calling on the phone and booking that way
By Marlene C.
Christy was amazing she couldn’t be any sweeter and any more conscientious We really appreciate her and everything she did for us
By Betty Vulcano H.
Dealing with Cruises.com was a great experience. My agent, Neil Huggan, was great to work with.He spent the time necessary to make sure I had the best deal for the cruise I wanted to book. This is the 3rd cruise booked with Cruises.com and I will definitely use them in the future and highly recommended them.
By Mike M.
David Midgett is wonderfully helpful and patient. I am a first-time cruiser and I had so many questions for him. He never lost patience with me and continues to help me.
By Yolanda D.
Easy to navigate and go through every step
By Jennifer B.
The customer service representative was very knowledgeable, nice and helpful.
By Vicki B.