Jeannie McDougald did all she could to…
Jeannie McDougald did all she could to make my cruise date successful
By Larry B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 419 reviews with 5 stars · Clear filters
Jeannie McDougald did all she could to make my cruise date successful
By Larry B.
I had a wonderful TA, Stassja, who went above and beyond in helping me book my cruise. There were so many issues with the NCL websites, the credit card company, and a myriad of other problems but Stassja was patient and had a wonderful attitude.
By Anna
Very helpful explain everything in details Great personality over the phone.
By Nelida F.
Very professional
By James Z.
Easy to use straightforward
By Nick C.
Cruises.com is my go to when I’m thinking about booking a cruise. Melissa Lemke is very educated, informative, efficient and always searches for the best accommodations based on my specific wants and needs. I highly recommend 💕
By Patrice M.
Response from cruises.com· Oct 7, 2023
Thank you for taking the time to let us know how we did. We are SO happy to hear that Melissa provided you with such a remarkable experience! If there's anything we can do for you, we are here to help! Thanks again - we're counting down the days with you until your cruise vacation!
5 stars. Nice representative, knowledgeable and friendly.
By Deb F.
Response from cruises.com· Oct 7, 2023
Fantastic! We're so pleased that you had a positive experience with our helpful and knowledgeable agent. Thanks again - we're counting down the days with you until your cruise vacation! Happy cruising!
I already know cruise itinerary I wanted, made reservation by phone, agent was fast and clear, included good tips. Keep up the great service.👍 👏
By Lauren P.
Response from cruises.com· Oct 4, 2023
Thank you for taking the time to review your Cruise booking experience! We're so glad to hear that you had such a great experience booking your cruise vacation with us. We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!