Excellent Service and a Good Variety of Cruises
The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.
By Patricia S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 419 reviews with 5 stars · Clear filters
The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.
By Patricia S.
Worked with Taylor. She was very knowledgeable with all the options and answers to all my questions and concerns. Booking didn't take long.
By Guy G.
Was able to book exactly what I needed and the online information was always correct. Their support, both before and after purchase was really good and knowledgeable
By Gabriel V.
Working with Yolanda was great. She took her time and explained everything as we are first timers. She was very patient and answered all our questions by having extensive knowledge on cruises.
By Consumer
Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.
By Jami
Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.
By JMK
Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.
By Gerald W.
Sara was extremely helpful and helped me book my trip. Period
By Rachel T.