CraftsmanReviews of craftsman.com

When I called to do a warranty claim, I do not want to speak to an AI agent could not get an actual person on the phone for nothing craftsman has really let me down will not buy any more craftsman tools

I really want to give this 0 stars but that isn't an option. I purchased a riding lawn mower that has never ran properly and had paint damage upon delivery. I have tried to return it to Lowe's and contacted Crafstman numerous times to refund and return my product. Nobody responded to my emails, managers have not returned calls when requested. The customer service is as bad as the mower. 6 months later I am still trying to resolve this issue.

Thembikele Ngwane (CRAFTSMAN®) from warranty is rude and just plain ignorant. asked me to disasmble the rachet and count how many teeth, barely speaks any english, just pure waste of time... stay away from Craftsman, not what it used to be. Junk with no warranty support whatsoever.

Purchased at least 8 electric pressure washers. They were helpful and made the warranty process easy until i had to replace 3 or 4 over time due to them all having the same issues over time. After getting 3 or 4 replaced they made it more hassle than it was worth to continue buying their products knowing they would only last 5 or 6 months at most being used daily and would expect me to ship every one back that always went bad leaking oil and locking up.

I have spent thousands on craftsman tools simply because how amazing and simple the warranty process was well after my tools started giving out and breaking i started to do warranties and for some reason they had a really big issue because it was multiple items like I purchased all of this now that I wanna warranty them out ya wanna not so it because of the quantity so basically spend all your money but your warranty don't mean nothing to them never again will I buy a thing from them i switched over to harbor freight from now on and now I tell anyone I see looking at craftsman tools to don't even bother buying cause its a total scam

Id give negative stars if that were a option. This company has turned into a total joke. Tools aren't warranted, cheap junk replacement if they even have it and the customer service is horrible. Just spent 40 minutes trying to get a shovel and a screwdriver warranted. Both LIFETIME warranty and didn't end up getting either correctly. Now they are telling me that the warranty is only up to what I originally paid for the "LIFETIME warranted items and I need a receipt. I'd need a separate tool box for all my receipts. Atlest Harbor freight has tools in stock.

I had 3 damaged Allen hex wrenches from a complete set that was over 20 years old on a discontinued product. Craftsman/Stanley honored the replacement warranty, no questions asked, after I simply provided pictures of the broken items. I was on the brand-fence needing new toolboxes. After my warranty experience, I chose to spend $2,000.00 on new Craftsman tool boxes. I will now only buy Craftsman hand tools.

I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty. After years of trusting Craftsman for reliable tools and support, this experience has completely changed my opinion of the company. The lack of accountability and customer care is unacceptable. I will not be purchasing Craftsman products again and would strongly advise others to think twice before doing so.