CraftsmanReviews of craftsman.com

My CRAFTSMAN V-Series 3/8-inch ratchet started slipping under heavier loads, which made a few simple repair jobs more frustrating than they should have been.

Trying to get help w/ a Craftsman self propelled 21” mower purchased June ‘25, less than year old, at a local Ace Hardware. I’ve had 2 issues, from the first use grass clippings would blow through back chute door onto mower deck & pile up there causing me to stop & blow off before continuing cutting. I’m using duct tape to block 2 entry points between top of chute & deck. Another issue, it didn’t start on first use on April ‘26. Finally a former Ace Hardware employee got it to start. I talked to Ace about issues & they referred me to Craftsman, who I communicated with by email. I did talk to someone who gave me an approved Craftsman/MTD repair shop to check out. It was 30 miles away & they indicated if operator error my responsibility, only if mower problem would warranty be honored. I used mower per instructions since I bought. Also they said would have mower in shop +/- 2 weeks. Really frustrating to go through all this

Been waiting to talk to their CS for 45 minutes now and still nothing but music. Questions about battery not charging. Craftsman Customer Serv leaves a lot to be desired. Won't be buying anymore of their products.

I bought a new craftsman screw gun for $80 and 2 weeks in it shortens out when I pull the trigger the store that I bought it from wooden give me a store credit even though I had the receipt and even printed out a new fresh receipt so I can mail it back to Craftsman however I don't have the money to ship it back. So I'm out $80.