CraftsmanReviews of craftsman.com

I purchased a Craftsman T3200 in April of 2022, expecting a machine that would last for years with proper care. Instead, it has turned into a massive disappointment. The mower currently has only 130 hours on it, yet the transmission has completely failed. A lawn tractor costing this much should easily last hundreds of hours before experiencing critical component failures. 130 hours is completely unacceptable. To make matters worse, the customer service experience has been a runaround: I contacted Craftsman/MTD directly, only to be told there is absolutely nothing they can do for me. Instead of standing behind their product, they told me I have to pay to have it diagnosed myself, and then I need to contact Tuff Torq (the transmission manufacturer) directly to try and sort it out. The Bitter Truth About Big Box Mowers: Unfortunately, this is the reality of the residential mower market today. Most of these big box store mowers are made by the exact same parent companies using the exact same low-quality parts—they are just painted a different color and branded with a different name. They are built to be disposable throw-away units, not long-term investments. Do yourself a favor, save your money, and avoid this mower—and others like it—at all costs.

I bought (June '26) an electric Craftsman lawn mower CMW220P2 V20 20in Brushles Cordless though the actual item is not significant. It arrived by way of. Amazon.ca. It turned out instead of having the two holders needed to hold the levers joining the two parts of the nandle, there were two incompatable hexagonal wing nuts. I phoned Craftsman. I was told Amazon. could replace the machine, or the holders.. Amazon of course did not have the holders but would replace the mower but Craftsman as the manufacturer would be able to supply me with the holders. Craftsman now said yes they could contact me with a service representative who would sell me the holders. have to pay. Pay? But I've already paid for them (in the price of the machine)! Missing parts are not covered by the warranty. Could I speak to someone who could make a decision? I can put you in touch with the parts department to get the name of a dealer.. But then it was shut down time. Those two calls with Craftsman took place June 18 and 19. I concluded I did not want to have a machine from a company that deals with its customers in such a way and decided to return the mower for a refund. Amazon was a total contrast and was completely accommodating. My brief experience of the machine in action: Earlier, having put the machine together, not then realising the levers weren't held securely in the handle structure, I ventured to try the mower out. I started cutting the lawn on the second to lowest setting. It worked find for about three minutes then stalled. I raised it a notch, stalled after a minute. I raised it again, same thing. It was at the second to highest notch when it stalled again and I was not able to get the machine to function any further. Grass was not blocking the blade. At the same time, I saw that the handle was not stable and one of the levers had fallen out of its socket. The batteries seemed exhausted after only 7-10 minutes -- perhaps, they were overheated. That is a problem I have never had with 25 years of battery lawn movers -- with another brand that I would have stuck with, if it still made a 20'' push model. I did feel, however, that had the machine been properly held together and despite the battery problem, the machine being light and relatively quiet would have suited me well. But such customer service, never. This review is less about the product than the incredibly poor customer service: the two operators were semi-incomprehensible, not having been instructed to articulate carefully given that other voices were audible on the same line, and seem to be deliberately obstructive (telling me Amazon would replace the missing piece and withholding that the parts department could supply them and not contacting a person better informed.. That the warranty should even be involved at that point is ridiculous. I am sure that any one with any authority -- even without -- would have taken steps for the missing parts to be sent off immediately. Their omission was a failure in the production line and entirely Craftsman's responsibility. The failure to rectify the error is contrary to their professed policy as surely it would be to any other worthy manufacturer's. Even now, I can't believe that Craftsman would knowingly allowed such a happening: all a waste of several people's time and of the expense incurred by the two-way shipment -- all for nothing....

I bought this Craftsman model CM17RFFACS093 zero turn 42" cut rider from Lowes on 04/27/2025. Took delivery on 04/30/2025. Checked the mower over, everything looked good. Used my mower on my lawn, and since I have sandy soil and two hills to mow, (reason I bought this unit, it advertised steep hills) here in SC; there was a tendency to slid a lot on the sandy soil tearing up my grass all the time. Decided to buy chains for the tires for my model and tire size. Chains came in (model number was correct) and wouldn’t go on. They hit the mower frame. The space between the tire was just the width of the chain links. Check the tires air pressure. Both tires were inflated to 22 PSI, I checked that with two gages, for tires rated for a Max air pressure of 10 PSI. Lowered the tire press to Max rating of 10 PSI. Tires are so stretched that, when deflated the sidewalls bulge closer to the frame. No way the chains will fit on these tires, stretched as they are. Sent customer service an email stating above, and need new tires so i could use my chains. No answer. sent it again, and again, no answer. Sent to hand tool customer service, they answered in 2 hours. told me i sent to wrong department and they would forward my complaint to yard tools. waited, no answer. Called mower support phone number, told them my problem, they said i had a month to report issue, so no support. Seriously, who checks tire pressure on a new from the manufacturer mower. Would expect them to get something like that right, guess not. they over pressure the tires, probably in hopes you will damage them and need new tires, from them. And not answering five emails to their support site, plain rude.

Although I was disappointed that the trigger on my battery chainsaw failed after two years of use, the warranty staff sent me a new saw within weeks even though I had no receipt for my purchase. The saw is an affordable way to to periodic yard maintenance.

The tools they make are reasonable quality for the price, but using their lifetime warranty has been a mess. Their customer service reps barely speak english, they don't provide shipping information, and their retailers won't honor warranties on any item that is not currently in stock. I have been working on getting one $30 ratchet replaced for 2 weeks. I will not be buying from Craftsman in the future unless they can fix their warranty system.

We purchased a riding lawnmower from Lowe's(Rome,GA) on March 22, 2026. They delivered it to the wrong place. They finally resolved that and we had a lawnmower delivered March 26,2026. We cut the grass one time. We had a long, rainy spell. The next time we went to use the lawnmower it was not working correctly. Lowe's said they are not responsible. They sent us to Craftsman. They in turn said we had to take it to Alabama to be repaired and they would pay for it. We borrowed a trailer, and took it to Alabama. They kept it one month and one day. We picked it up this morning and it is not working properly. We had to buy a battery because they said it was not good. We called Lowe's again. They told us to call Craftsman again. Of course Craftsman said to take it back to Alabama. We would have to borrow a trailer again to do that. Gas is not cheap ! I would like my money back or a lawnmower that works. NO ONE WILL TAKE RESPONSIBILITY FOR THIS BAD MOWER! The brake pedal is so tight that it takes everything we have to push it down to crank the mower. Someone needs to make this right.

Terrible, no person in the usa,no supervisor. Unable to help. This is my mistake for buying craftsman owned by stanley . My last purchase from them.

Craftsman is ill-structured to provide technical information about products they've branded. It's just a runaround ... but I need an answer and I'm dealing with them. If they do not currently have access to the information I need (a technical specification), they need to build it. Fair quote from Craftsman Customer Service. "I understand your concern and appreciate your persistence in seeking an answer. While we represent the brand, we do not have access to the technical specifications or engineering documentation for the (item redacted) within our support system. The level of information you are requesting is maintained by our specialized division, (redacted), which is the designated support team for this product line. We are not attempting to pass you between departments. Rather, we want to ensure that you receive accurate information from the team that has direct access to the product's technical documentation and expertise. Unfortunately, we are unable to provide details that are not available in our system. For that reason, (redacted) remains the appropriate point of contact for this specific inquiry."