Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.
Cracker Barrel (crackerbarrel.com) has 611 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
611 approved reviews, newest moderated first
Attitude from receptionist about sitting us close to door (husband 100 percent disabled Veteran) asked for breakfast menu reluctantly webt and got one. No sight of waitress so finally flagged down someone and asked. Said someone would be with us as she kept walking. Guess she was too busy chatting with her friend - decided just to leave. Don’t know why we go to this Cracker Barrel. Always a disappointment. Never again. Cracker Barrel on Stewarts Pike, Nashville Tn
By Helen
I’ve eaten at plenty of Cracker Barrel’s in my time and they consistently have poor food and horrible customer support! Don’t eat this garbage
By Andy
For starters the customer service was good. My complaint is about the food I have never had a bad experience with cracker barrel before, but today was a first.. the pancakes were tuff, hashbrown casserole was just awful, and the beef tips lack of seasoning. I don't know if it's the cooks but hopefully it improves because honestly I love the restaurant.
By Tracy W.
You have made the Hitlist. Congratulations!
By ladyrob
I frequent the Cracker barrels in Rialto. The host, Cameron is an amazing Greeter and Host. He is always professtional and very polite. He always greet the customers with a smile. He is an excellent choice for Cracker barrel. Ms. Jones
By Rosalind J.
The Alcoa, TN location is absolutely horrible. After speaking to Ashley the manager I made a grave mistake. I have had spinal surgery and can not drive right now, I placed an order through door dash. Door dash did their part delivering it to me but the problem was the store/restaurant did not assemble my order correctly. The person checked off on the receipt as if they did, not true. No one wants to take responsibility, Ashley at store claims she can't do anything due to 3rd party. The chat associates only throw "comp" replacements. I have not asked for. I did get an email from Bertha who advised she is unable to give me a refund?! I have never asked for a refund or a comp meal. Very frustrating that no one will address the issue. Honestly with all the issues I have had trying to get this resolved I will no longer dine with cracker barrel. Its not worth the stress.
By Charles F.
Great food and service, however they don't accept military discounts like most restaurants in the area.
By Gary
We dine at the Cracker Barrel in Morristown TN. Our soup was very cold, the steak was tough with too much fat, the smash potatoes was also very cold. The waitress was nice and very sorry that we had a bad dining experience.
By Luis C.
