Overall, satisfied
I am taking one star off because of they charge for every visit they make to your home to troubleshoot an issue
By Mehmet G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
451 approved reviews, newest moderated first
I am taking one star off because of they charge for every visit they make to your home to troubleshoot an issue
By Mehmet G.
Always responds quickly!
By Lisa
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your kind comment. We greatly appreciate it!
Excellent company with great service.
By customer
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your review. We greatly appreciate your kind words.
Always proficient & professional.
By Bill
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your review. We greatly appreciate your kind words.
Service is great and system has been super reliable
By Eric G., Owner of Fresh C.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment. We greatly appreciate it!
Your person never returned my request for information about a system to identify who was at our door.
By George S.
I am disappointed in Crime Prevention. We have an alarm system with them for our business which has been great. I love the app that can control the alarm. I recently received an email from them that advertised a remote door access for businesses. I called an inquired about it because we had been talking about getting one. A sales man came out and did nothing but discourage me from getting one. He gave me 10 reasons not to get it and also said that the lock that was advertised in the email was for residences only and would not work on my door. The email clearly stated in several places that it was intended for businesses. I called to complain and spoke to the owner. She apologized and told me that the email should not have been sent out. she also said that it was a mistake and only said business in one place that should have read residence. She and another sales associate came out to my business "to make it right" and see what they could do. I was told that they would do some research and see if they could put a lock on my door. I have never heard from them again. That was at least 3 months ago. Extremely disappointed in their business practices and follow up.
By JENNIFER
Very good and satisfied. Feel safe. Thank you
By Dilia M.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment. We greatly appreciate it!