Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
451 approved reviews, newest moderated first
Nelson was fabulous! Very polite, respectful, knowledgeable and professional.
By Leslie
Response from Crime Prevention Security Systems· May 8, 2023
Thank you so much for the 5-Star review and your kind words about Nilson. We greatly appreciate it!
Beyond terrible. Don’t trust this company at all. Horrible costumer service especially CPSS of Orlando. I am one of their client and I advise you to run for your life they are the worst company I have ever dealt with and I am going to report them to the business bureau. My advise never sign a contract with them, they never did anything the whole two years I have been with them
By Rony D.
Nilson was early(good)which was helpful. He did the repair in a timely manner. Nice man!
By Susan M.
Response from Crime Prevention Security Systems· Apr 28, 2023
Thank you so much for the 5-Star Review and your kind words about Nilson. We greatly appreciate it!
Nelson. Very good. And very professional and patient
By Marion W.
Response from Crime Prevention Security Systems· Apr 10, 2023
Thank you so much for the 5-Star Review and your kind words about Nilson. We greatly appreciate it!
Nilson made our experience a delight. He was extremely professional, knowledgeable and personable.
By Maggie H.
Response from Crime Prevention Security Systems· Mar 17, 2023
Thank you so much for the 5-Star Review and your kind words about Nilson. We greatly appreciate it!
CPPS customer service answered my call immediately. Could see the issue. Order tech service. Russell Mimms called me the next day, schedule the tech to come. A confirmation was sent and a reminder 24 hour from the appointment. Nilson Hernandez arrived as promised with a peer technician. They did the work, explained it, and worked independently allowing me to continue working in my office. All done correctly.
By Rose F.
Response from Crime Prevention Security Systems· Mar 17, 2023
Thank you so much for this 5-Star Review. We are so glad that you are happy with our service.
Excellent service. Technicians are friendly and knowledgeable. Highly recommend!
By Lisa C.
Response from Crime Prevention Security Systems· Mar 7, 2023
Hi Lisa, thanks so much for the 5-Star Review! We greatly appreciate it!
Jeffrey was very professional and knew exactly what to do to fix the sensors on my skylights. Very efficient and personable.
By John M.
Response from Crime Prevention Security Systems· Mar 6, 2023
Thank you so much for the 5-Star Review and your kind words about Jeff. We greatly appreciate it!
