cpapXchange.comReviews of cpapxchange.com

Horrible company. Ordered a $560 machine which does not work for what I need. I did not use it. They will not refund.

A company that sells used substandard machines that failed after about six months. Tech support and warranty is a joke. You call and no one is available to troubleshoot the machine. They can't even send you instructions on how to troubleshoot it lol. Company is a joke!

Bought a CPAP mask seal. Their site on Amazon said it was genuine F&P seal for F&P Eson mask. Seal would not snap onto my F&P mask. Either it is defective or they’re selling Chinese knockoffs. I sent CPAPXchange a message through their Amazon store and they haven’t responded.

I purchased a Bipap. Everything was great until they sent an email. The email said that the prescription was not correct. I called my doctor to let him know. The doctor sent the prescription with his NPI, License #, name, and address. He is a doctor with 20 years of experience and is very well-known in my community. They continue to say that the prescription is not written on a medical pad. The doctor sent me his file and it is a correct prescription with the information needed for them to process this order. They continue to prevent me from getting the machine because the prescription is not written on a medical pad. The format of the prescription has clear information. Now I'm on the phone waiting for the last 25 minutes. Very poor customer experience

I ordered a car charger for my eclipse 5, paid for it which went through my bank immediately. They sent a confirmation on order with tracking info. I kept checking status it said out for delivery. I contacted by chat that I did not receive my package. They got back with me that they check into it. Recieved update after I requested, the responds was it was sent back to usps distribution. I contacted usps for them to track my package they had no record. I went back to check status and it is now in Florida to send to destination. I live in Nebraska so why is it in Florida. I tried to request refund but they need my package to send back to them. Heck I never received the order.

Hello, This was a great experience, all the items I needed were available which made the purchase truly easy. Because I have several CPAP devices the units which aren’t covered by insurance, so to find everything I needed in one place was a great experience.

Very good price on items requested & as usual very good shipping time but as with the last time I tried to order from the web page it continues to get hung up at different points making it very difficult & time consuming to order from it.

Sent me what I asked for in a timely manner.