Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
Cozy Glow StovesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cozy Glow Stoves specializes in selling a wide range of high-quality fire-related products, including wood stoves, fireplace inserts, patio heaters, fire pits, and gas grills. As an authorized reseller of top-tier brands, we work directly with manufacturers and distributors to ensure the seamless delivery of their products to our customers' homes, with free shipping in most cases. Our customer support team is available to assist via email: [email protected], telephone: 1(888) 323-2699, or live chat during our business hours: Monday to Friday, from 9 am to 5 pm EST.
Cozy Glow Stoves (cozyglowstoves.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
34 approved reviews, newest moderated first
There was good communication about when our stove was to be delivered. We were called before the payment was run to confirm the delivery date is okay. It did arrive after Thanksgiving, but I believe they did the best they could.
By F W B.
The first person I talked to was out on his lunch hour, but still took time to help me. After placing my order, the man that was filling the order called me and suggested that I had possibly ordered the wrong piece. The one he suggested fit perfectly. Customer service and knowledge of product gets 5 stars from me. Thank you!
By Frank B.
Staff was very helpful in picking the right parts for my Napoleon grill(s). Explained the expected delay in shipping before I placed my order, and gave me an honest estimate of when it would arrive. Their info was accurate and my order of 3 different items was packed very well and shipped via FedEx.
By Stephen E.
very helpful explaining everything stove and accessories delivered when promised
By Tim K.
Great communication & great product !
By customer
Response from Cozy Glow Stoves· Sep 30, 2025
Thank you, Dante! Sorry we couldn't get it right the first time, but we're glad all turned out well in the end!
Very Helpful and Knowledgeable with Wood Stoves and Systems. They sold me the Micore 300 Insulation for my stove pad. It turned out nicely and I had a good experience with them.
By Robin M.
Response from Cozy Glow Stoves· Sep 30, 2025
Thank you, Robin! We appreciate the business!
Jacob is very knowledgeable about the products and helped us work through the buying process without fuss or confusion. Any hiccups were quickly addressed and solved by Jacob’s diligence. A very pleasant buying experience. Great customer service.
By jane M.
Response from Cozy Glow Stoves· Sep 30, 2025
Thank you, Jane. We hope the new stove brings you lots of warmth and pleasant memories!
Cozy Glow kept me informed about my order from the beginning to the delivery. The experience could not have been any better. Product arrived in a well protected pallet. Great job thank you.
By Jonathan T.
Response from Cozy Glow Stoves· Sep 30, 2025
Thank you, Jonathan. It was truly our pleasure.
