Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
123 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We help you protect your couches with special couch covers from stains, scratches, wear, and tear!
Couch Skins (couchskins.com) has 123 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
123 approved reviews, newest moderated first
I was shocked after placing an order that customer service contacted me to be sure I had the right sizes for the furniture we wanted to cover. Because of their diligence and guidance the couchskin is a great fit for our sectional.
By Lynette T.
Response from Couch Skins· Nov 7, 2023
Thank you for the kind words Lynette, we are happy you had such a wonderful experience! Management
Both chat assistants were wonderful, first Rachel then Makayla! Spent time with me, asked the right questions, even when I wasn't sure what information to provide! Fantastic customer service!!! Thank you!!!
By Dawn
Response from Couch Skins· Nov 7, 2023
Thank you for the kind words Dawn, we train our team to ensure we have to opportunity to best serve our clients :) We appreciate you taking time our to share your experience with others!
These do not fit my sectional couch despite "guarantees" they fit every couch. The customer service was no help. Having said that, I utilized them for the past 9 months anyway, despite the frumpy look. One of them just wore through so there's a hole. It's only been 9 months. I contacted customer service and they said they aren't interested in helping or standing by their product. Terrible company, terrible product.
By Ashley W.
I purchased couch skins for all my furniture since I now have a cat that is peeing on the furniture. I specifically purchased waterproof/pet proof covers for this purpose. What I received isn't remotely waterproof - at all. I am now cutting out pieces of my sofa because of fresh pee that soaked right through the couch skin. I'm so unbelievably angry right now. I spent over $500 on these specifically because they were supposed to be waterproof and pet proof. If I could give them less than 1 star, I would.
By Jessica
Zero stars. I have been emailing with them trying to return the product because it is complete garbage, their website says you can return within 30 days, but they are not letting me return! They have now stopped responding to me altogether. $180 down the drain.
By Laura K.
This was the worst experience ever. There’s little to no customer support, and it took ages for our covers to make it to us from China, and the covers weren’t even shipped until after the promised delivery date. Once the covers got here, they were ugly and extremely difficult to put on. The foam inserts pop out frequently. BUYER BEWARE!!!
By Mike B.
Blah! I totally got scammed. I ordered and paid for the 3 seat cover and inserts. I received a single seat cover and no inserts. I thought that because they were "branded" it was legit. Boy did I learn the hard way...
By Layla C.
Very good covers and exceptional service. Highly recommend you speak to them through chat to get the best sizes. They can look at photos of your couches and recommend the best sizes. Delivery was Free and simple. Premium options are worth it
By Rob
