Couch SkinsReviews of couchskins.com

This is my second time ordering, and customer service makes it easy every time. Real people will answer any questions you have. We have a well- used couch complete with teenagers and a dog so they do get a bit worn after period of time. I have these as a back up when it’s time to replace the first set.

These covers are as advertised and wash well. It's not jmmediate delivery but they are worth the wait. I was particularly pleased with customer service. One piece was missing. They responded to my inquiry and fixed it immediately, like within minutes. I was very impressed and would do business with them again for that reason.

Great customer service!!! They helped me find the perfect fit for my sectional AND sent me replacement covers with no hesitation when some of the items I ordered came in the wrong color. Their customer support via email is very fast at responding and super nice and helpful! Thank you guys!!

So far, so good. Very timely delivery - met my expectations. I like the feel of the covers - soft and extra stretchy. However, the labels didn’t give me an indication of size/dimensions so I had a little trouble figuring out which ones were for the seat cushions and which ones were for the back cushions. All in all, so far I’m very happy with my purchase.

Customer service was good. They were helpful in getting my order together. I have a couch that is not a standard size. Downsides are: - they don’t make a cover that fits one of my cushions - none of the labels, tags or directions are in English.

I don't know how they have so many positive reviews on their site. The material is like a jersey cotton bedsheet but transparently thin. It smelled, it had fuzz on it when I opened it and some kind of weird film that caused me to wash my hands immediately. I followed their measurement instructions on the site and took the measurements, twice. I have an L-shaped couch that I was hoping to protect from pets. Again, the site makes this look very easy and nice-looking. They simply did not fit, no amount of maneuvering was going to get them there. I told them how the sight of these ill-fitting skins and the poor, poor, poor quality made me want to cry for spending $125 on two of these. I hate myself for believing them. They offered a REPLACEMENT - key word here! - of the next size up from what I had ordered, or a 20% refund (which comes to about $25). I said I'd take the replacement and they said they would send me an invoice for the difference in cover costs. A replacement? with an additional charge? I offered to send the bad ones back, they declined. Why would you use the word replacement? Why not say "you can buy the next size up and we will credit you what you have already paid"? I don't know how the people working there can feel comfortable selling something I wouldn't even use as a bedsheet, and then making a really terrible deal to customers to make it right. Pay more? or get a fraction of my money back? in for a penny, in for a pound, right? I will update if anything changes but woohoo their CLIENT HAPPINESS team sure knows how to keep you anything but happy!

These are expensive and they don't fit that well. Plus I ordered waterproof and these definitely are not.

The quality of the product far exceeded my expectations! It looks great, feels comfortable, and fits perfectly on my odd shaped couch! The website was helpful and clear when selecting the required sizes! I couldn't be happier with my purchase!