I got what I asked for
I got what I asked for
By Vonzell B.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I got what I asked for
By Vonzell B.
I've emailed several times explaining that the glasses shown on the website are different from the glasses that were sent to me last week. Nobody has replied to this issue.
By RGB
Gentleman explained process on how to exchange glasses with corrected prescription.
By Carol
Happy I was able to find same frame that I needed. Got it at a great price, good service and follow up.
By Nikoletta
Great service. Great products, and honest products. thank you Cool Frames. It’s why I continue coming back to you!
By customer
I hade to wait a extra 7 days but other than that I love it thanks
By Adrian C.
I ordered regular non-prescription sunglasses I got exactly what I ordered and I got them in 10 days
By Bob W.
Everything is fine with the frames it's exactly what I was looking for but it took a long time to receive them
By Brian H.