Great communication, great service
Was kept informed. Was told needed to be ordered, but came much sooner than anticipated. Fast shipping too. Very pleased with overall service.
By Sylvia C.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Was kept informed. Was told needed to be ordered, but came much sooner than anticipated. Fast shipping too. Very pleased with overall service.
By Sylvia C.
You said you'd "gladly" handle my warranty return. I like that.
By Bob K.
I was order my sunglasses 28th May still not received not very happy about it
By sagheer M.
Paid more than 50$ for express delivery. Glasses received after more than 3 weeks
By Denis P.
It took almost 3 weeks for me to get them and the lenses that they put in were wrong.
By Sean H.
Quick simple perfect
By James M.
Great client services and attention on the customer experience. Great authentic product and highly recommend!!
By STEVO
The quality of your product is very good.
By Travis H.