Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Cool frame staff have been helpful and polite from start to finish. However the international journey was amazingly slow and torturous. Also a warning of additional customs payment would have been helpful but perhaps Coolframes are not aware of this possibility.
By Angela
Product's details are very informative making it easy to compare frames. The price is reasonable compare to other shops. Deliver as promised with excellent status updates regularly. Highly recommend and I will definitely come back again.
By Ngo in M.
Took a little while to get the order processed but once it did received it in timely manner and love my frames!
By Crystal F.
The glasses we ordered were so huge they are completely unwearable (no amount of adjusting will fix how big they are), despite the fact that they are listed with the same sizes (except the arm length, which we needed a bit longer anyway) as a pair that does fit perfectly. They are also reported to be a “Medium” fit frame… there is NO WAY these are a medium. My husband has a large head according to every optician we’ve ever talked to and these are HUGE on him. They won’t even stay on his face. They also arrived very dirty and slightly bent. This is my fist time ordering from this company and I was shocked and disappointed to read the return policy of NO REFUND on lenses AND a 20% restocking fee on the frame!? I’ve ordered from 2 other online companies before, both of whom refunded 100% of my order when needed. So on a $208 order I would only receive a refund of $100. When I contacted the company to voice my feelings, I was basically told too bad "that is the policy." Will never order from here again. If I can’t trust the sizing, I have to at least trust the company to make me whole when I am dissatisfied with the product. I don’t know how they can claim to have a 100% satisfaction guarantee with such awful return policies.
By Clare H.
We were worried that these were fake as the price was SO low. They seem to 100% real.
By Justin B.
I ordered glasses more than a month ago and Coolframes keeps telling me that they have been delivered, but that is not true. For me a customer service ends when I hold the ordered product in my hands and not when it has been handed over to the carrier. [UPDATE 15.02.2019] Of course Coolframes never filed a claim. All just words. Very unhappy with the service.
By Victor
Response from Cool Frames· Feb 11, 2017
Hi Victor, I apologize for the inconvenience that you are experiencing. As we discussed with you previously, the postal service has marked the package as "Delivered". They may have delivered it to the wrong address. Unfortunately, we can not file a claim until 45 days after the package was shipped. This is not our rule, but a rule imposed by the postal service. We will do our best to continue to help you receive the item you ordered.
Love the frames and excellent services
By KATeri S.
very quick turnaround, got just what I was expecting
By Lee
