Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Ordered Gucci frames with 2 day shipment request. After a week had passed, contacted customer service. CS stated frames were on back order and wouldn’t be in until after first of the year. I explained this should have been communicated up front and I would be canceling my order. CS response was there’s a $20.00 cancellation fee. After numerous calls to CS finally received refund less $20.00. Not a company you want to do business with.
By Anthony W.
The customer service went above and beyond any experience I've ever head. They delivered my frames personally to NJ so my mom would get them in time for Christmas!
By Gaby K.
I can't fault the service given by CoolFrames.com it was excellent, however I should have checked the Customs Charges as this plus a handling charge levied by Royal Mail increased the cost of my specs by about 40%... up from £60.30 to £85.16 I swear I will never get caught like this again, this is nothing short of daylight robbery.
By John P.
CoolFrames.com misrepresents products. I ordered Ray Ban sunglasses with prescription lenses. Product shown had as expected Ray Ban sunglasses with sunglass lenses. Product delivered was Ray Ban sunglasses with clear, not prescription lenses. CoolFrames.com refused to acknowledge their misrepresentation of the product and accept return with full refund. Fraudulent business. Avoid it!
By RoW
Was quoted 4 to 5 days and still waiting after 22 days. Worse still they advertise as a UK company with a .co.uk domain and a UK telephone number BUT have no UK presence and fail to tell you there will be import duty to pay once the glasses you thought were coming from a UK company finally arrive. Coupled with the 'have a lovely day' at the end of every email it's even more insulting. Would never use or recommend anyone to use.
By Mr Paul W.
Unacceptable length of time to wait for a pair of glasses. Four weeks for the first one. Had to return it cause the lenses weren't done properly and waited 6 weeks for the second pair. That's two and a half months for a pair of glasses. Will never use them again or recommend them to anyone.
By Desiree
Compliments, compliments and more compliments on the frames I ordered. They arrived timely, were well packed and came with a beautiful case and two microfiber lens cleaning cloths. I will order again from CoolFrames in the future and highly recommend this affordable eyeglass frame provider.
By Paj
Flexible & very responsive to queries, good range of frames and handled purchase from overseas well.
By David P.
