Cool FramesReviews of coolframes.com

This is a follow up to my previous review of my order #1152037. So as it happens despite an assurance that I would receive the correct frames originally ordered and that I would just keep the childrens frames sent by error (quote :” You are welcome to keep the frames to give to a family member”)cool frames cannot provide those frames and will not reimburse me unless I send back the frames they incorrectly sent me in the first place. This dissatisfactory on several levels. Needless to say I will NEVER NOR can ever recommend ordering from Cool Frames.

Ordered prescription glasses for around $150. Paid extra for Essilor Airwear Polycarbonate Lenses. The glasses turned out to be very poorly made, the lenses kept falling out like sometimes happens on the cheapest sunglasses. Tried to contact the company, they weren't very cooperative. They offered me to pay a replacement fee and pay for the shipping to them and back. I took the glasses to a local ophthalmologist. She said the lenses are just not cut right, that's why they are falling out. Don't be fooled by an Amazon check out. Amazon just provides a paying service.

I received my glasses after waiting several weeks,even with two day shipping, and they were bent out so bad they wouldn't even stay on my nose. I called the customer service line and was told to take the glasses to any store and ask them to fix them. I did that and I couldn't find a store that could fix them. They said the frames were stretched beyond repair. I called customer service back and she wants me to pay to ship them back and said they would adjust them and sent them back to me. Basically after waiting almost a month for them to arrive now they want me to send them back. I asked for a refund so I can have some frames done locally since I haven't had glasses for a month and they do not give refunds. Buyer beware if you order from this company.

I am so glad I found my Frame with CoolFrames. It is ao easy to order it on line and I it came quickly.

I ordered frames without the lens Rx so I do mot know the quality of the lenses, but my frames were wonderful!! Exactly what I ordered and no shipping delay. Great quality. Will order again.!!

My glasses came in about a week. They fit awesome. The case is really nice too!

Great process.

Tremendous experience in terms of costs, rapid delivery and customer service. I was called by a customer service representative to review email and delivery method.