They get the frames to me in a timely …
They get the frames to me in a timely fashion and got exactly what I asked for. Good job keep up the good work
By dj mailk S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
They get the frames to me in a timely fashion and got exactly what I asked for. Good job keep up the good work
By dj mailk S.
We needed glasses for my son who had a very high prescription and needed special order lenses. He lost his only other pair so we were in a bind. The customer service rep that I spoke to, took personal involvement in my situation and made sure that we got the glasses earlier than estimated by a day. I was very happy with the results and would recommend CoolFrames to anyone.
By Ruchik P.
Great efficient service. Despite weather delays on expected shipping date, I was extremely satisfied with the overall service!!
By NIGEL LA F.
Great customer service.
By Adrian Y.
excellent quality, outstanding customer support
By Aleksandr G.
Best Price and excellent quality!
By vchiguru
Hello my frames were shipped on time price was great . I will use cool frames again and have been telling friends about the website . Im getting lots of compliments on my frame . Thanks Cool Frames for a great product at a reasonable price .
By Pamela C.
I was not happy the way you handled 2 day shipping. a person in customer service answering my questions about the shipping very rude will not be doing business with you again
By MONA S.