Excellent!
Excellent description, product, shipping, and communication. I am very pleased with my experience with CoolFrames.com and will happily shop with them again!
By Minnesota M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Excellent description, product, shipping, and communication. I am very pleased with my experience with CoolFrames.com and will happily shop with them again!
By Minnesota M.
Needed a replacement frame. Ordering was easy. Would recommend this company to anyone.
By Lisa P.
All that I have ordered from Cool Frames have been just frames without prescription lenses. Each time I ordered I have had no problems.
By John B.
Excellent experience will buy again. Extremly fast
By Anthony
All good except when ordering I didn't see that even though I paid for next day shipping the order wouldn't be sent until 4 days later. Otherwise all good.
By David W.
would have given 5 stars, but orginal finish of frame ordered, ended up being unavailable so delivery was delayed. Frame was what I wanted!
By Margaret T.
I called and ordered the frames and they arrived in 3 days! Awesome!
By Francis D.
I've ordered twice from CoolFrames and have been very satisfied both times. They've had the frames I wanted at a decent price. Their communication, packing, and shipping are excellent as well. There are a lot of companies online who yank you around -- CoolFrames isn't one of them. Buy with confidence.
By N. W.