Excellent website, easy ordering and shipping was meticulous. Will definitely order again from cool frames.
Excellent ordering and shipping, the frames are beautiful!
By Mary Lou M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Excellent ordering and shipping, the frames are beautiful!
By Mary Lou M.
It was a pleasure to do business with Cool Frames. Love the frame, received good communication and feedback and their price was the best.
By GB
Shipped on time and product was as promised
By Patricia G.
Will not order anything else due to restock fee. Will use other companies that do not charge restock fee.
By LP
Kudos to coolframes for obtaining an out of production frame I needed to replace. Then they bugged me for a review!
By Brian B.
Terrible company and return policy
By Gretchen H.
Everything written on the website was exact. The Prada sunglasses I bought were authentic. It took just over 2 weeks for delivery to Australia. Very trustworthy, definitely buying again from Coolframes.
By Peter from Lane Cove N.
I love my Gwen Stefani frames , great price , great customer service and quick shipping !
By Amy