They did a good job.
Ordered by phone. Had what I wanted. Got the frames quickly. Should have sent the free cleaning and maintenance kit I would have gotten had I ordered online.
By Bryan P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Ordered by phone. Had what I wanted. Got the frames quickly. Should have sent the free cleaning and maintenance kit I would have gotten had I ordered online.
By Bryan P.
They had the glasses I wanted at a good price when others didn’t. Delivery was timely and customer service was helpful.
By Wesley L.
I love my new Oakley's. Coolest glasses I own.
By David P.
I love my frame and would not hesitate to order again through them.❤️
By Karen
Nice quality, fashionable and reasonably priced frames, love. Bought frames and took to my optician to add my prescription. Love my Lamb frames!!!
By LoloHenry
Great consumer experience! Customer service was amazing!
By J. C.
Effortless purchase.
By Sandra W.
Excellent service! Great quality! Fast postage!
By Rachael H.