Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I found my favorite frames through coolFrame. They had stop making these frames, and I wanted a back up pair. They were half the price I paid with the first pair. Coolframes staff were super helpful. I'm very please.
By Merryl M.
Response from Cool Frames· May 31, 2018
thank you so much for the kind review. Lee
Shipping Slow
By Luis M.
Response from Cool Frames· May 31, 2018
thank you for your order, unfortunately your order placed after hours on Tuesday. we got your frame as fast as we could when we order a brand new on on Wednesday and shipped it out to you Friday. we hope you enjoy your eyeglasses and thank you again for your order. Lee
Fast Service, Frames were exactly what I ordered no problems. Will order from Cool Frames again.
By Carl
Response from Cool Frames· May 28, 2018
that is great thank you so much for the review. hope you enjoy your purchase. Lee
Cool Frames- great selection and value! Love my new frames. Took them to Costco. Reframe $25 Charge but well worth it. Amazing savings over MD Optical department, which totally over charged. This is my future plan. I will be back Cool Frames! 😊
By Laura B.
Response from Cool Frames· May 28, 2018
great story, thank you for the trust and we hope to see you soon. Lee
Excellent Frames, Nice Clip On Sun Glasses, Quick Delivery.
By Larry N.
Response from Cool Frames· May 27, 2018
thank you so much for your review. enjoy the glasses. Lee
The glasses were great, I was just a little disappointed that when I ordered them the site told me it would take 4-6 working days. It took over three weeks, which would have been fine if I'd known (I was hoping to wear them to a couple of events and probably would have bought them at a shop had I known). I'm in Australia and didn't know they were coming from the States. It would have just been good to know when ordering. I also emailed to ask how long they might be and the customer service person wasn't super helpful. I don't usually complain- it was just a little annoying.
By Mary A.
Response from Cool Frames· May 27, 2018
thank you for the order, we are happy you finally got the glasses and can finally enjoy them. we ship all over the world and Australia is one of our more popular destinations hence we are able to bulk ship and offer free shipping to Australia we provide at checkout information that product ships from the US and can at times take up to 15 business days to arrive. we hope you enjoy the eyeglasses and hope you were able to save a few dollars with us as well. Lee
LOVE my Gwen Stefani specs and how inexpensive and fast they got them to me! Great experience! Thanks!
By KAREN C.
Response from Cool Frames· May 27, 2018
Gwen frames are one of the hottest collection in 2017 and 2018, so happy they are to your liking and thrilled to had a great experience. Lee
i ordered the wrong color of frames...returned them with the $10 they requested I wanted to exchange them for the right color...so why the $10 charge? that was 2 week ago..i've emailed ...no response. love the glasses not the company
By CHRISTINE E.
Response from Cool Frames· May 27, 2018
thank you for your order, since we do not charge for ground shipping on any initial order we ask for a $9.95 processing fee for any exchanges. we are happy to have been able to exchange your frame please keep in mind that we incur the cost of shipping the product back to our dealer and getting the new one shipped to us on your behalf and then finally shipping the exchanged frame back to you, the cost far exceeds $9.95 we ask for in processing, but we are happy to help. Lee
