Great simple and no issues
Great simple and no issues - yay!
By Sally M.
Response from Cool Frames· Oct 3, 2018
thank you so much for your order. Lee
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Great simple and no issues - yay!
By Sally M.
Response from Cool Frames· Oct 3, 2018
thank you so much for your order. Lee
Frames came exactly as described. Very happy.
By Susan C.
Response from Cool Frames· Oct 3, 2018
Perfect, enjoy the glasses and thank you for your order. Lee
I have a disabled daughter and there is only one brand of frames that have ever worked for her. This is the only company that would sell the frames, I needed, to the public. The ordering was easy and frames came in a timely manner. I was thrilled with the complete experience. I would absolutely recommend this company to everyone.
By Retta
Response from Cool Frames· Oct 3, 2018
thank you for your order, compliment and review. we hope the glasses serve you well and we are here for you if need be. Lee
Glasses were very reasonably priced and are comfortable and look good
By Jltean
Response from Cool Frames· Oct 3, 2018
trifecta, super happy it worked out, please enjoy the glasses and we are here for you in the event you should need us. Lee
Excellent correspondance and service. A bit too long to receive back the goods (27 days)
By Bruno G.
Response from Cool Frames· Oct 3, 2018
thank you for your order and patience, we are sorry for the delay and hope the glasses serve you well for a long time to come.. Lee
Good customer service and timely shipping!
By Karen K.
Response from Cool Frames· Oct 3, 2018
thank you for your order with our store. Lee
No full refund, if you change your mind. May get more sales if this changed. Only get exchange policy
By marce
Response from Cool Frames· Oct 3, 2018
i am sorry you didn't like the original purchase, we offer a full value exchange and full store credit for a future purchase. Lee
Excellent service, super fast
By leonardo L.
Response from Cool Frames· Oct 3, 2018
thank you for your order and compliment to our store. Lee