Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I received my frames in a timely manner. All the expected items were in the package and I had a free eye glass cleaner kit included. Very happy with my purchase and I am looking forward to wearing my new prescription glasses. By the way, this was the best price on the internet for the Oakley frames that I wanted!
By Vi B.
terrible customer service. don’t waste your time or money on a company who gives you the run around on glasses. try firmoo cheaper and WAYYYYYY better !!!!
By JackieLynn J.
I tried on a pair of glasses at LensCrafters and fell in love, but the price was a bit out of my budget, even with their seasonal "discount" on lenses. I found the same pair of glasses on this website for literally half the price (lens included)! I wasn't expecting my glasses to arrive for another 2 weeks, but the processing and shipping time to my home in Canada was only 9 business days! Very happy with my purchase, I will definitely be purchasing glasses from this website in the future.
By Liz R.
Was buying a backup frame. Hard to find but they had it and delivered promptly.
By Martin T.
Cool Frames lied on the customs form about the value of its contents. Stating it was under £100 to save them money. Customs opened the package, saw the invoice, and charged me the shortfall £25.29. I complained to the company and they couldn't give a fig. Great scam Cool Frames
By Stephanie E.
Cool Frames carries the highest level of customer service i have yet to experience in retail as well as a product that's quality is undoubtedly superb. I've ordered from Cool Frames twice now and i could not be happier with my purchases and experiences. The prices are fabulous and the glasses come exactly as you order, no surprises. The descriptions and measurements are spot on making Cool Frames my # 1 go to for frames purchases.
By Danielle P.
Response from Cool Frames· Oct 3, 2018
thank you much for your kind words, there is not better compliment then return business and we are so happy you gave us a chance to serve your optical needs. enjoy the glasses and and we look forward to serve you in the future. Lee
nice , my daughter is enjoying her new look
By Angelique F.
Response from Cool Frames· Oct 3, 2018
glad we could help. thank you so much for trusting us with glasses for your daughter. Lee
This was my first time ordering frames on line and I was extremely happy with my experience with Cool Frames. I got exactly what I ordered and delivery was to my front door. I will use them again. Andy
By Andy
Response from Cool Frames· Oct 3, 2018
thank you for the trust and opportunity to provide you with your eyewear needs. we look forward to see you soon. Lee
