CoolFrames.com presented me with…
CoolFrames.com presented me with fantastic Cool Frames...I just love them! The frames, the prescription, the color of the lenses were all perfect.
By Trudy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
CoolFrames.com presented me with fantastic Cool Frames...I just love them! The frames, the prescription, the color of the lenses were all perfect.
By Trudy
Exactly what I ordered and very fast shipping.
By Steven
Great frames at a good price. I will shop again at Cool Frames when I need new glasses.
By Stephen H.
I’m very poor I would not recommend this place to anyone I know or anyone on the Internet to do business with a complete scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Your package will not be insured no one wants to take responsibility order at your own risk
By Brandon L H.
Response from Cool Frames· Jul 6, 2021
Thank you for your order of Cartier eyewear, highest luxury. Claim of mishandled package was denied by FedEx and we tried twice.
The screws were in tight, they had paint/glue on them, had to take them to the optometrist to get them loosen.
By Darlene M.
Response from Cool Frames· Aug 26, 2021
sorry you had trouble with the eyeglasses and we are happy it worked out. Lee W
IT DOES NOT FIT WELL ON ME TO LOOSE I READ I CAN NOT RETURN VERY DISAPPOINTED WILL NOT ORDER GLASSES ONLINE NO-MORE THEY LOOK TOTALLY DIFFERENT THAN ONLINE VERY UNSATISFIED
By CLARISSA L P.
loved the glasses perfect
By Taneshia T.
Vey poor customer service.
By Oleg L.
Response from Cool Frames· Jul 6, 2021
Sorry to hear you had an issue, I hope we can resolve it Please reach out to me directly [email protected], please refer to your order number when emailing. Lee W.