Cool FramesReviews of coolframes.com

I did not receive my frames. Thanks

I recently purchased eyeglass frames - price was good and reviews were good - when I received the glasses the frame had a crack in it - I sent photo's as soon as I opened the box - was told I would need to send frames back at my cost after they reviewed the frames would send out a new frame - I've been without glasses for 3 wks before I got frames - would be 3 wks before they got mine back and I may or may not receive new frames in 3 wks - I need them for driving so can't be out glasses that long. Not at all happy with return policy for defective merchandise - received reply from cool frames that they would like to try and resolve my complaint - but have not seen anything else to think this is going to happen -

Easy website to maneuver. Great frames.

Great selection, easy communication, super fast delivery and perfect fit. What more can you ask?

I appreciated the prompt service I received after I called customer service. They were very kind and professional. I love my new glasses.

I've been trying to place an order through the insurance program for over 3 weeks. I tell them what I want uploaded by RX and no response. I am very disappointed!! I was told my emails went to junk mail but at the beginning no issues, good communication. Unable to speak to a human to get it done is not possible with you all either. You have lost a customer :(

Fast delivery to New Zealand thanks

The process of ordering using my insurance for payment was efficient. I only had 2 issues; 1. my order was modified based on an assumption that I didn't mean to order a spare set of frames which I did intend, I would have appreciated being consulted first. 2.The online pricing of my order was adjusted after placement due to the fact that I uploaded my prescription as opposed to manually entering it and the complexity of my lenses, changed the cost. It would be beneficial from my observation that shoppers be informed upfront that this may occur. If I had known I would have manually entered my prescription. Even better would be a way of automating the process so immediate accurate price could occur with uploaded prescriptions being translated into the pricing model.