Cool frames did a great job
Cool frames did a great job
By David D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Cool frames did a great job
By David D.
There’s glasses aren’t worth the price it’s selling for, these glasses are cheaply made, almost too thin for prescriptive lenses.
By Augiana G.
Tout simplement parfait .. reçu en peu de temps ! Merci ⭐️⭐️⭐️⭐️⭐️
By Stephane L.
Response from Cool Frames· Dec 31, 2022
Merci pour votre achat! Nous vous sommes reconnaissants pour votre entreprise. Nous sommes impatients de travailler à nouveau avec vous.
Great customer service second pair satisfaction both times.
By Julio Cruz J.
Response from Cool Frames· Dec 31, 2022
Thanks for the review, and for your business. We appreciate you! So happy to hear that you're happy. Best, Ashley C. Coolframes.com
They had a person on the other end of the phone. Delivery, return and delivery again was painless and simple. This all happened the week of Christmas.
By Tinker B.
Response from Cool Frames· Dec 31, 2022
Thank you for the reivew! We appreciate your purchase from our business. Happy to hear you're happy! Happy Holidays, Ashley C. CoolFrames.com
I got what I needed, frames were shipped promptly.
By Craig
Response from Cool Frames· Dec 31, 2022
We are so happy to hear that you were able to get what you needed. We look forward to working with you again! Best, Ashley C. Coolframes.com
Rude, can't be bothered to call when their appointment says they will. One price online, another much higher if you use insurance.
By Wbertay
Response from Cool Frames· Dec 31, 2022
Oh no! I'm so sorry to hear that you had a bad experience. I would really appreciate if you could send me an email to [email protected] and tell me what we can do to assist you and make you happy. I will do my best to help. I hope to hear back from you, Ashley C. CoolFrames.com
I sent two emails about how I screwed up my glasses , I wanted progressive and so I want to return the ones I got and order another pair with progressive!! Not a reply at all!!!
By Thomas E.
Response from Cool Frames· Dec 31, 2022
Thomas, I'm sorry to hear you've had trouble contacting us and very sorry to hear you are unhappy. I have no emails from you, so if you would kindly send me an email to [email protected], I will be happy to try my best to correct the situation for you if I'm able to. So sorry for any inconvenience. Thank you, Ashley C. CoolFrames.com