Arrived before the expected date
Arrived before the expected date
By Davielier T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Arrived before the expected date
By Davielier T.
Incredible frame selection with the best price for my frame. Called when shipment was delayed. Excellent service. Very happy with my purchase.
By Dana M.
Great, Fast service. The frame came with its original case, well protected. I'll sure keep using Cool Frames in the future (I still have to test the prescription lenses)!
By Sylvain
I was nervous ordering glasses online for the first time. My prescription is for progressive lenses with astigmatism correction. I worried about whether I entered all the prescription information correctly, and whether glasses ordered this way would really be the same as what I'd get from the optometrist. I was delighted when they arrived, I put them on, and they were a perfect optical match for the pair I was replacing.
By P. W.
I had to call customer service twice to see what’s happening with my frames. If I haven’t called them it probably won’t even been started yet. Even now still don’t have it. It’s January 31 2023. I’ve bought from them 3 separate times which were prompted.
By GORIO
Easy to use site with great range of products
By renee
Good frames at a good price shipping was reasonably quick
By Randall S.
the service was easy, exact as per the website, with good prices, prompt replies, and professional customer service. Now I will test the quality of the glasses in the real life and I will make any required updates.
By sam