Don't sleep on CoolFrames!!
Will use CoolFrames in the future! Frames and prescription lenses were perfect! Genesis was also great to work with!
By GiGi
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Will use CoolFrames in the future! Frames and prescription lenses were perfect! Genesis was also great to work with!
By GiGi
The frames look great!
By Tom E.
Took forever to ship + follow up phone calls
By Martin B.
I liked the price but the wait was far too long...I ordered on the 18th of January and received my son's glasses on the 4th of February.
By Mohamed Y.
So far i have had great customer service. Through email quick and fast responses.
By fireballful
DO NOT BUY GLASSES HERE. I bought Versace prescription glasses and they were made wrong. I can not wear them because the prescription is wrong. I contacted customer service no joke 10 times and no help was given or any compensation. I was actually told I had to pay more to get them fixed. I kept contacting wishing someone could help but ended up taking the loss and never wore the glasses which cost me 165 dollars.
By Lesly A.
The whole experience
By Charlie M.
Love my glasses everything was perfect they are officially the only place I will order from. My mom is currently about to order her a pair as we speak
By Edwin S.