Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I love my glasses. Everything from their website which was easy to use, to placing my order, and receiving my glasses, all went smoothly. I was also quite impressed with how quickly the order was filled. A totally satisfied customer.
By Larry H.
Very good price for Cartier glasses and when first pair didn’t suit my needs the exchange process was smooth and easy no issues at all.
By Rashad L.
My prescription was wrong and I was told I had to send glasses back with lens envelopes. Receipt clearly stated NO ENVELOPES. So I have a worthless pair of glasses that I paid $523 for. Don't reccomend doing business with them
By James R.
This company has probably the best customer service I've ever experienced - they respond to emails or calls personally and right away!! It's such a relief not to have to communicate with bots or be placed on hold forever. Whenever I've emailed with a question or concern, I've received a reply within a couple of hours, which is truly amazing. They've provided updates on my orders' shipping times and allowed me the option of canceling for a full refund or applying credit to another pair for any delays. Plus, they carry a huge number of frames at all price points and rare sizes, such as kids. (I'm an adult but extremely petite so I wear kids' frames and it's been a challenge to find options that fit my face and are age-appropriate). I've been thrilled with the selection!! This is my 3rd order with this company over the past couple of years and I will definitely be placing more. The frames I just received are absolutely adorable, I love them.
By Anne
After reviewing a few on-line stores I went with cool frames as they had the frames I was looking for, and made the process easy. Believe me, I was hesitant to purchase glasses on line as I have very sensitive eyes. I purchased three pair of glasses and they’re all perfect! The prices were among the best out there.
By Kelly E.
2 day shipping is not what it says.
By Larry G.
My experience with ordering my new frames was wonderful. The website remembered my size!
By Leland F.
Very Easy to order. Frames were perfect...unfortunately the color was wrong for me, but service was 100%
By Amy C.
