Confusing process.
Confusing process but they answered my question about my glasses
By Nicole O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Confusing process but they answered my question about my glasses
By Nicole O.
Ordering was easy. Delivery on time!
By SUSAN C.
Great service, fast shipping
By Craig B.
My son is wearing his new glasses and stets they are fine.
By Susan L.
a very good job of my glasses and fit perfect
By Jeanne D.
Second purchase from Coolframes and I will be purchasing from them again. I wanted the same Elastra frames that I have been wearing for years and Coolframes made them easy to find at a fantastic price. Thanks for the great service.
By Michael D.
Exactly what I ordered and quick as a flash delivery
By Malinda C.
Do not believe the frame color is correct. Should be teal is more navy Otherwise they are great
By Janet R.