Scam
Scam! This company used to be legitamite, but now they will take your money and ship nothing.
By Jem
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
44 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Coolchems is listed under Smoking & Tobacco.
Coolchems (coolchems.com) has 44 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 13 reviews with 1 star · Clear filters
Scam! This company used to be legitamite, but now they will take your money and ship nothing.
By Jem
I would rate this in the negatives if it allowed however I placed an order and agreed to overnight shipping as well as immediately paid and was told I’d be given a tracking number as soon as it was available. The following day I had still heard nothing so I inquired when I was responded to witha very curt “there are shipping delays due to the pandemic”The entire demeanor changed once money was exchanged. I’ve now inquired over a dozen times via chat and email and they won’t provide status or even acknowledge me. There are an awful lot of other excellent vendors, I’d highly you use anyone over this one. I’m not done with them yet, I will escalate this with my bank, the DEA Zander anyone else who is interested in this deceitful activity.
By Patti N.
Paying a premium is one thing but then the very first order never came. Cool.
By Jurr C.
Contacted cool chem was guaranteed delivery and tracking, tracking showed nothing contacted them after delivery date had passed, was told it has been put on hold in Germany, need to get a electronic prescription, paid for that, now are saying to pay extra for something else didn't understand emailed back to get a proper clarification of what they meant no reply. Avoid and don't end up spending almost a $1000 like myself.
By Trevor D.
had bought from coolchems for about 2 years, everything just always went splendid. Then they changed owners almost two years ago and they lifted me off a 500E order!!! Fake parcel tracking, fake delivery address, no response to my emails, payment by Western Union in Ukraine. DON'T TRUST THEM
By SuperSaby