Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
ConnectPOSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ConnectPOS is the leading Point-of-Sale system that directly integrates with top eCommerce platforms such as Magento, Shopify, BigCommerce, WooCommerce and commercetools.We are the power behind the omnichannel experience of ASUS Singapore, SCG, Keed Smit and 2000+ retailers around the world!
ConnectPOS (connectpos.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
282 approved reviews, newest moderated first
I had a great experience with their customer support. The team was very responsive, professional, and genuinely willing to help. They understood my concern immediately and provided an effective solution. This level of support really builds trust. Highly recommended!
By Naveed S.
Great customer service. Fast replies and solutions provided
By kevin P.
Their POS is okay, not great. But their MSI module is soo bad, I could write a book about it! We gave them feedback for more then 3 years but everytime they made an update something else broke. It was really horrible! With this experience we didn't have a lot of patience with their POS since it needed a major fix. A fix which never came so we decided to also stop using the POS. The first line helpdesk, Amy, Natalie, Grace are great nothing bad about those girls but their tech team....UNBELIEVABLE BAD!!!
By Raymond V.
They are sooooooo helpful, and professional
By Jeux A.
We had an issue with sale prices on black friday, support quickly helped resolve the issue
By Vitalii B.
Fantastic service from start to finish. After a long winded over complicated initial meeting awith another supplier I gave up and went on the search for another supplier of a POS. I then found ConnectPOS and wish I had found them sooner. Everhything was straight forwrd and within around 5 days everything was up and running and the service from day one has been great. Mia and Amy were a great help throughout. Thank you
By Dean
Fast and informative help setting up a POS solution for my store.
By Cassandra C.
The system is clean and easy to use, but my payments processing through Stripe has never worked. Payments through Stripe works on my website and directly from the Stripe portal, but not in my point of sale. I contacted support during off hours (they supposedly have 24/7 support) and they offer no help. Instead they have asked me 3 times for my password. My password. To my payments system. When I refused to give them the password to my point of sale system that includes sensitive financial data including my Stripe API key, they outright asked for my Stripe API key. If you don't know the dangers in giving out a Stripe API key, just Google it... you are in for some horror stories. Talk about scary and dangerous. If I were an unsavvy user these a-holes could have drained my bank accounts and credit cards of my clients. And would have. You don't ask for someone's password and secret (financial) API keys unless you are committing severe financial fraud.
By Erin
