Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
679 reviews
ConnectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
679 approved reviews, newest moderated first
I have worked with Connections for 22+ years and the service has always be outstanding.
By Jonette B.
Response from Connection· Feb 16, 2023
Thank you so much. We're so happy to hear you're happy with your level of service and support. Don't hesitate to reach out for help. Thanks!
We have been customers for many years and in the past the customer service has been inconsistent and often times bad. Recently that isn't the case at all! Carter and Scott are incredibly helpful and respond in a very timely matter! Thanks for all you do!
By Nicole G.
Response from Connection· Feb 16, 2023
Thank you for the feedback. It is great to hear you have the support you need. But don't hesitate to reach out if you need anything. Thanks!
Chris Williett is the best, I can always rely on her for support and great pricing, she really takes care of us.
By Scott R.
Response from Connection· Feb 8, 2023
Thank you so much for your review! We are so glad to hear we are able to provide such wonderful service!
Connection.com cancelled my order 61898660 without even notifying me. After 2 days of ordering a laptop and receiving confirmation and a charge on my credit card, I did not receive a tracking number. I decided to call this company and spoke to one of the CSRs and was told that the order has been cancelled. Christmas is approaching soon so I have no time to waste to search another gift for my son. This company is UNRELIABLE and I would never consider ordering again from them. It's run as though they are still starting out selling online from 20 years ago. Updated 12/16/22. One can see the response from Connection is simply fictitious asking for an order # to look so they can look into. The ORDER # WAS MENTIONED IN THE REVIEW! Connection also made the order disappear from my account. The action of this company is similar to those fly-by-night companies.
By AH
Response from Connection· Dec 16, 2022
Hi, I'm so sorry to hear your order was cancelled. If you can please provide your order number I can look into this further for you. Thank you and I apologize again for the inconvenience!
Ordered an iPad on Black Friday. Contacted customer service after 10 days and was told my order was cancelled because they were out of stock. Why did I have to contact them about this myself and why was I able to make the purchase if they were out of stock. Order number was 61868970
By Kasper
Response from Connection· Dec 9, 2022
We’re really sorry your shopping experience wasn’t a positive one. We really want to review this further. Can you please provide an order number, so that we can get more details on this cancellation? Thanks so much for your understanding as we work through this issue.
I ordered my son a pair of Beats September 16th and it never came
By Rikki
Response from Connection· Nov 28, 2022
Hello, We are looking into this and apologize for the delay! Typically shipping is only a few days, so we will research and followup. Thank you for reaching out!
I have been trying to get this model printer from other companies for over a month and it's been on back order. When I saw it on your website at a reasonable price, I ordered it. There were no delays and the printer arrived sooner than expected. I am very satisfied with the service. Thank you!
By Roger Wong W.
Response from Connection· Oct 24, 2022
Thank you for your review! We are happy to hear our thorough stock status and advantages over most stores' supply chains made this such a positive experience.
Very poor customer service. I purchased 6 ergotron systems. I installed one and found out that it was defective. The part is not steady when my staff is working on it. I called Connection to return the product. They sent me an RMA and I returned the 5 unopened products. After I had already made the return they emailed me that there is a 15% restocking fee. This is ridiculous for a faulty product that was unopened. I left a message with the manager over 1 week ago and have yet to hear back. I'm very disappointed in this company that states they have great customer service. Order #61700686
By Tim
Response from Connection· Dec 13, 2022
We’re sorry to hear your experience wasn’t a positive one. But we really appreciate the feedback. Could you provide the order number, so we can contact you to discuss this directly?
