Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
679 reviews
ConnectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
679 approved reviews, newest moderated first
Poor response from sales rep on various pre-sales and other questions and no followup.
By Bob M.
Response from Connection· Mar 8, 2024
Thank you for this feedback. We will take this into account and work with the sales rep's management team to improve responsiveness and followup.
Zach is Responsive and always looks out for our needs
By Eric P.
Response from Connection· Mar 8, 2024
Thank you for your feedback! Glad to hear everyone is fast, we will pass this along to Zach's management team.
Everyone needs to know this. The 4080 Super has been released, but the performance difference is barely noticeable, and in fact, it's more like a downgraded PSU line being sold at a cheaper price. So, if you buy the 4080 at the Super price, you're getting a steal ;)
By KYUNG JIN C.
Response from Connection· Mar 8, 2024
Thanks for this feedback! We're glad to have a noticeable deal on this product!
Everything works very well, every time we order something here :)
By Kerstin
Response from Connection· Mar 8, 2024
Thanks for the feedback! Glad to hear everything goes well with your connection orders.
They don't answer my several emails.
By Jan L M.
Response from Connection· Mar 8, 2024
Sorry about that! If you can get me your order number we will look into it further and get you the information you need.
UPDATE Connections rerouted the order back to their warehouse and promised a refund. I am appreciative of their focus on customer service. ORIGINAL I attempted to cancel an order an hour after I placed it but it was shipped nevertheless. Secondly, the order confirmation showed $0 shipping charges but my card was charged for shipping.
By minimalist
Response from Connection· Mar 8, 2024
Thank you for your order and we are glad this was able to be fixed. Sorry for any delay in response, we will look into this aspect of our process.
Website feels old and clunky. Prices sometimes higher than Amazon. Staff seems very competent though and the order itself was placed quickly.
By Jennifer V.
Response from Connection· Feb 19, 2024
Thank you for your feedback! We value this input and I have passed this along to our ecom product leadership.
I found working with Ian was very helpful.
By JF
Response from Connection· Feb 16, 2024
Thank you for your review and kind words! We will pass this along to Ian's leaders.
