SAP ConcurReviews of concur.com

It is the worst way to get paid, the app is so confusing and doesn’t work and the time to eventually get paid is about 8 weeks. The manager who hired me was so apologetic that I had to be paid this way DO NOT GET PAID BY CONCUR!! You have been warned

I cant do 0 stars! 8 weeks and still not been paid! Absolutely horrendous. If you are asked to use concur sat no. My advice. Ask me any questions or get in touch.

If I could give a zero, I would. Just tried to call from the UK and I have been told that because my flight isn’t departing within 48h I needed to wait 7min and call again as they officially don’t open until 8:30am. When asked if f I could put a complaint when the minimum waiting time is over 25min, this guy hanged up!!!! Horrible service, is never easy to get through and it’s the second time calling about an issue cause it was already after hours yesterday after more than 1h waiting.

I've used Concur at two of my previous companies for over 15 years in total, up until January 2022. It takes SO LONG to get anything done, building a report is just far too complex, even with all my experience using the tool each month. I still would regularly get misreads and errors when attempting to upload photos. To save time, I and most of my colleagues preferred emailing pictures of our receipts to the HR team, with a small Excel table summarising the reasons behind our spending, and they would input the expenses to the platform. This was much quicker for the employees, although meant we would only get reimbursed every few months once we found time to build a report. I'm sure it wasn't a lot of fun for HR to spend their time on! Seems Concur was a great option a few decades ago, but clearly technology (and especially mobile apps) have progressed significantly over the past few years. Sadly it seems SAP no longer want to invest in Concur to keep up with more modern solutions.

If I could give zero stars I would. Absolutely awful website. Sent email saying change something ( there is only one option, not my fault it wouldn’t open) I’ve spent an hour trying to alter it. And the person who sent the email can’t be bothered answering my question. Has to be the worst company I deal with. Absolutely awful. Volunteer as a Covid vaccination clinic steward in a rural area. I have submitted so many claims as I have attended dozens of clinics. So far I’ve received 2 payments totalling less than £20. It’s really nice to know I’m subsidising the UK government, working for free and can’t even get my petrol paid. Concur is abysmal. Impossible to contact them.

Complicated. Not user friendly. Don't know why everyone using it. Decided to get support when I couldn't submit an expense and it started to ask so many questions that I just gave up.

I tried to get ahold of customer service for over an hour today : Went to the website, could not use the “Bot” for help as it had it own list of questions, not related to what I needed Called 855 895-4815 / 888 883-8411 / 877 901-4960 and could not ever reach anyone or leave a message to call back Terrible Customer Service

Takes way too long to approve invoices , may be ok for big companies who don't need invoices approved in a hurry , but not for a small independent supplier of entertainment